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Knowledge Base

Browse our knowledgebase bellow to find answers to your questions.

Contact Live Support

Email our courteous and well trained support staff for assistance.

General Inquiries

 

1. What's the difference between free-trial and full version?

 

--The only difference between the free and pro version is there is an advertisement slide added to the end of slideshow created by the free-trail version and a "Demo Template" watermark was added to the advanced theme. After you order the full version and register the program, this slide and watermark will be removed.

2. How to remove the "Demo Template" watermark from my slideshow?

 

--It is because you are using the free trial version of Flash Slideshow Maker Professional. There will be an advertising slide added to the end of slideshow created by the free-trail version and a "Demo Template" watermark was added to the advanced theme. You can order and register the program to remove them.

3. How to backup the program?

 

--You may burn the program Flash Slideshow Maker with the text of registration name and code to the disc or put them to your flash memory card, SD, CF, MMC or mobile hard drive for backup. Anyway, you can download the latest version from our website any time.

4. How to upgrade the program?

 

--Please follow bellow steps:

1. Uninstall the old version first;
2. Download the latest version from our website;
3. Install the program and register it with the registration name and code you have got to get full version.

5. Do I need to pay for software upgrades?

 

--No, for registered users all upgrades are free for life.

6. I get an error "flash slide show maker has to be closed …"

 

--You need to install Adobe flash player v9.0 (or above) in your computer.

8. I cannot start the program or an error occurs and the program closed automatically.

 

--Flash Slideshow Maker is compatible with Windows 2000/NT/XP/Vista/7. It is probably because of your system environment as Flash Slideshow Maker could be affected by other third party applications installed or viruses affection.

You can turn off unnecessary programs on your PC and try again. If the problem persist, you can uninstall our program first. Then scan your computer for viruses, use system repair tools to fix system error and bugs. After that, restart your computer and install the program again.

 Besides, you can also test the program on another computer.

 

Contact us, please send email to support@flash-slideshow-maker.com .